• RU EN

F.A.Q.

Вопросы

City
Name and address
Phone
WEB
30.05.2019 19:27:19

WHERE TO GET A DRIVER OR SOFTWARE UNDER DIFFERENT OPERATING SYSTEMS?

WHERE TO GET A DRIVER OR SOFTWARE UNDER DIFFERENT OPERATING SYSTEMS?

All current drivers and software for EliteBoard brand equipment, constantly updated by the manufacturer, are available for download on our website.

EliteBoard

30.05.2019 19:29:01

HOW TO DETERMINE WHICH DRIVER SHOULD BE INSTALLED FOR CORRECT OPERATION OF THE INTERACTIVE BOARD?

HOW TO DETERMINE WHICH DRIVER SHOULD BE INSTALLED FOR CORRECT OPERATION OF THE INTERACTIVE BOARD?

The driver should only be installed in accordance with the model of the interactive whiteboard. Information about the model and version is located on the back of the board on the sticker, usually in the lower right corner, when viewed from the front side

30.05.2019 19:29:24

HOW DO I MAKE THE CORRECT INSTALLATION OF A DRIVER FOR AN INTERACTIVE BOARD?

HOW TO MAKE THE CORRECT INSTALLATION OF A DRIVER FOR AN INTERACTIVE BOARD?

To install the board correctly, connect the USB cable to the computer only after starting the driver installation process. If you connect the board in advance, it is likely that the operating system will install its drivers that will not allow the board to work correctly. Inappropriate or incorrectly installed drivers should be removed by first disconnecting the cable from the computer’s USB connector.

30.05.2019 19:29:45

HOW DO I CORRECTLY CALIBRATE AN INTERACTIVE BOARD?

HOW TO CORRECTLY CALIBRATE AN INTERACTIVE BOARD?

The calibration procedure is described in detail in the User Guide, as well as in the video calibration instructions. All instructions can always be downloaded in the section. Video calibration instructions can be found at video calibration instructions.

30.05.2019 19:30:06

Будет ли работать оборудование марки «EliteBoard» с драйверами или программным обеспечением от сторонних производителей?

WILL ELITEBOARD EQUIPMENT WORK WITH DRIVERS OR SOFTWARE FROM THIRD PARTY MANUFACTURERS?

EliteBoard does not recommend the use of third-party drivers and software. Using drivers or software from a third-party developer, the company does not guarantee that the operation of the EliteBoard product will be free from interference and errors.

EliteBoard

30.05.2019 19:30:26

Что делать, если доска или панель марки «EliteBoard» некорректно работает или не реагирует на касания?

WHAT TO DO IF THE BOARD OR PANEL OF THE ELITEBOARD BRAND WORKS INCORRECTLY OR DOES NOT RESPOND TO THE TOUCH?

In this case, you should fill out the feedback form in the section, or write a message in any form to the email address: info@eliteboard.com, or call: +7 495 646 0573. It is possible that your problem can be solved on the spot without resorting to repair.

EliteBoard

30.05.2019 19:30:46

Куда обращаться в случае поломки/неисправности устройства?

WHERE TO CONTACT IN CASE OF DEVICE FAILURE?

All equipment repair issues are resolved in the Authorized Service Centers.

30.05.2019 19:31:05

Будет ли работать ПО «EliteBoard» на досках сторонних производителей?

WILL ELITEBOARD EDUCATIONAL SOFT WORK ON THE BOARDS OF THIRD PARTY MANUFACTURERS?

EliteBoard does not recommend using EliteBoard Software on third-party boards. When using the EliteBoard software on boards and panels of other manufacturers, the company does not guarantee that the operation of this software will be free from interference and errors.

EliteBoard